This Privacy Policy explains how Cleaners Camden collects, uses, stores, and protects personal data about customers in the Camden area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all customers and prospective customers who use or enquire about our cleaning services in the Camden area, whether directly or through third parties.
Cleaners Camden provides domestic and commercial cleaning services in the Camden area. For the purposes of data protection law, Cleaners Camden is the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.
We collect and process different types of personal data depending on how you interact with us. This can include:
Identification and contact details such as name, address, postcode, billing address, and contact details necessary to provide services.
Service information such as details of your property relevant to cleaning, preferred dates and times, access instructions, and any specific service requests.
Contract and transaction data such as records of bookings, quotations, invoices, payment records, and details of the services we have provided.
Communication data such as enquiries, feedback, complaints, and any other correspondence you send to us.
Technical data such as basic device or browser information that may be collected when you visit our website, to the extent that such data identifies or can identify you.
We generally do not seek to collect special categories of personal data such as health data. If you choose to share this type of information, for example to tell us about allergies or health-related access requirements, we will handle it with additional care and only use it for the relevant purpose.
We collect personal data from you when you contact us to request a quote, make a booking, ask a question, or provide feedback. This can be done via forms on our website, by written correspondence, or verbally where details are recorded for service purposes.
We may also receive personal data about you from third parties who help us provide our services, such as booking platforms or advertising partners, where you have made an enquiry or booking through them.
We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:
Contract. We process personal data where it is necessary to take steps at your request before entering into a contract, or to perform a contract with you. This includes handling enquiries, providing quotations, managing bookings, delivering cleaning services, and handling payments.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This can include managing and improving our services, responding to queries, training staff, and maintaining appropriate business records.
Legal obligation. We may process personal data to comply with legal obligations, for example in relation to tax, accounting, or responding to lawful requests from public authorities.
Consent. In limited cases, we may rely on your consent, for example for certain forms of direct marketing. Where we rely on consent, you can withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing that took place before you withdrew it.
We use your personal data for the following purposes:
To provide our cleaning services, including processing bookings, organising cleaners, communicating with you about appointments, and delivering the services you have requested.
To manage our relationship with you, including handling enquiries, customer service, complaints, and feedback.
To process payments and maintain accounting and financial records in accordance with applicable laws.
To ensure the security and proper functioning of our business operations, including the planning and coordination of staff and resources.
To improve our services, processes, and customer experience, including quality control and staff training.
To send you service-related communications that are necessary for your booking or our contract with you.
To send limited marketing or promotional communications where permitted by law or with your consent, and to manage your preferences for such communications.
We may share your personal data with third parties where necessary for the purposes described above, and always in compliance with data protection law. These third parties may act as data processors on our behalf and are required to process personal data only in accordance with our instructions and with appropriate security measures.
Types of data processors we may use include:
IT and hosting providers who support our website, booking systems, or data storage.
Payment processing and accounting service providers who assist with billing, invoicing, and financial record-keeping.
Customer management or administrative support services that help us manage customer details and communications.
Professional advisers such as accountants or legal advisers where this is necessary for business or legal reasons.
We may also need to share personal data with public authorities, regulators, or law enforcement bodies where we are legally required to do so.
We do not sell your personal data to third parties.
Where our service providers or systems involve transferring personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses or reliance on other legally recognised transfer mechanisms to ensure that your personal data remains protected.
We keep personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
In general, we retain customer and booking records for a period that allows us to manage ongoing relationships, handle any queries or disputes, and comply with applicable laws. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures may include access controls, secure storage, and staff training on data protection responsibilities.
While we take reasonable steps to protect your personal data, no system can be completely secure. You are responsible for keeping any account or booking details secure and for notifying us promptly if you suspect any unauthorised use of your personal information.
Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and exceptions. They include:
Right of access. You can request a copy of the personal data we hold about you and information about how we process it.
Right to rectification. You can ask us to correct inaccurate or incomplete personal data.
Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no other lawful basis to retain it.
Right to restriction. You can ask us to restrict our use of your personal data in certain situations, for example while we are considering a request to rectify it.
Right to data portability. For personal data that you provided to us and that we process by automated means on the basis of consent or contract, you can request a copy in a commonly used, machine-readable format or request that we transmit it to another controller where this is technically feasible.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You also have an absolute right to object to direct marketing.
Right to withdraw consent. Where we rely on your consent to process personal data, you can withdraw that consent at any time.
If you wish to exercise any of your data protection rights, or if you have questions or concerns about how we handle your personal data, you can contact us using the usual communication channels you use for our services.
You also have the right to lodge a complaint with the UK Information Commissioner's Office or the relevant supervisory authority in your country of residence or work if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly before you approach a supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updated version will apply to all new and existing Cleaners Camden customers in the Camden area from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Cleaning your home or office can be incredibly simple, as long as you hire the right cleaners Camden.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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