These Terms and Conditions set out the basis on which Cleaners Camden provides cleaning services to residential and commercial clients within its service area. By booking or using any service from Cleaners Camden, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means any individual, company or organisation that requests, books or receives services from Cleaners Camden.
Company means Cleaners Camden, the cleaning service provider.
Services means any cleaning, housekeeping, end of tenancy cleaning, office cleaning, deep cleaning, one-off cleaning, regular cleaning or related services supplied by the Company to the Client.
Cleaner means any employee, worker, subcontractor or representative engaged by the Company to perform the Services.
Service Area means the geographical areas in which the Company agrees to provide the Services from time to time.
The Company will provide the Services with reasonable skill and care, in accordance with these Terms and Conditions and the description agreed at the time of booking. The exact scope of work, including the type of cleaning, approximate duration, and any additional tasks, will be confirmed with the Client during the booking process.
The Company reserves the right to refuse any job that is unsafe, unlawful, or which in the reasonable opinion of the Cleaner may pose a risk to health, safety or property. This includes, but is not limited to, situations involving hazardous materials, excessive waste or infestation beyond normal cleaning activities.
The Client may request a booking via the Company’s accepted booking channels. A booking is only confirmed when the Company has issued a confirmation and, where required, received any applicable deposit or pre-authorisation.
The Client is responsible for providing accurate information at the time of booking, including the property type, size, condition, access details, parking arrangements and any specific requirements. If the information provided is incomplete or inaccurate, the Company may adjust the quoted price, change the duration of the booking or decline the service.
Estimated start and finish times are provided as guidance only and may vary due to traffic, access issues, property condition or other circumstances beyond the Company’s reasonable control. The Company will make reasonable efforts to notify the Client of any significant delay.
The Client must ensure that the Cleaner has safe and timely access to the property at the agreed start time. This includes providing keys, access codes, parking permits or other required information in advance of the appointment, where relevant.
If the Cleaner is unable to gain access to the property or suitable parking within a reasonable time of arrival, the visit may be treated as a late cancellation and charges may apply in accordance with the cancellation terms set out below.
The Client is responsible for securing valuable items, confidential documents and fragile objects before the start of the service. The Company will not be liable for loss or damage to items that have not been adequately secured or that the Cleaner was not made aware of in advance.
The Client agrees to:
Provide a safe working environment, including running water, electricity, adequate lighting and ventilation.
Inform the Company of any known risks or hazards at the property, including faulty appliances, loose fixtures or areas of structural concern.
Keep children, pets and other occupants away from the areas being cleaned where reasonably necessary to enable the Cleaner to carry out the Services safely and efficiently.
Provide, where agreed, any specific cleaning products or equipment, ensuring they are in good working order and safe to use.
Prices may be based on an hourly rate, a fixed fee per job, or a bespoke quotation, depending on the nature of the Services. Any quotation is given on the basis of the information supplied by the Client and is subject to change if the actual condition or size of the property differs materially from that described.
Standard quotations do not include the removal of excessive waste, the cleaning of areas affected by mould, hazardous substances or biohazards, nor the cleaning of items that are heavily soiled beyond normal household or office use, unless specifically agreed in writing.
The Company reserves the right to review and amend its prices from time to time. For regular or recurring services, Clients will be given reasonable notice of any change in rates.
Unless otherwise agreed, payment is due on or before the day of service. The Company may require pre-payment, deposit or card pre-authorisation to secure a booking, particularly for first-time Clients, large jobs or end of tenancy cleaning.
Accepted payment methods will be communicated during the booking process. The Company does not accept cash sent by post.
If payment is not received when due, the Company reserves the right to:
Charge interest on the overdue amount at the statutory rate until payment is made in full.
Cancel or suspend further services to the Client.
Recover from the Client all reasonable costs incurred in collecting overdue amounts, including debt collection agency fees and legal costs, where applicable and permitted by law.
For certain services, including but not limited to end of tenancy cleaning, deep cleaning or large commercial jobs, the Company may require a deposit or card pre-authorisation at the time of booking.
Deposits are generally non-refundable if the Client cancels the booking outside the permitted cancellation period. Any deposit terms specific to a booking will be communicated to the Client at the time of confirmation.
Card pre-authorisations may be used by the Company to secure payment for any additional services requested by the Client on the day or for charges incurred due to late cancellations, missed appointments or damage attributable to the Client.
The Client may cancel or reschedule a booking by giving the Company sufficient notice, as specified at the time of booking or in any service-specific policy. As a general guideline:
If the Client cancels or reschedules with more than 24 hours notice before the scheduled start time, no cancellation fee will normally apply.
If the Client cancels or reschedules with less than 24 hours notice, the Company may charge a cancellation fee of up to the full value of the booked service, particularly where the slot cannot reasonably be reallocated.
If the Cleaner attends the property and is unable to gain access, or the Client refuses service at the door, this may be treated as a same-day cancellation and charged accordingly.
The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances such as staff illness, extreme weather, transport disruption or other events beyond its reasonable control. In such cases, the Company will offer an alternative appointment time or a refund of any pre-paid amounts for the affected booking.
The Company aims to provide a high standard of cleaning services throughout its service area. If the Client is dissatisfied with any aspect of the service, they must notify the Company as soon as reasonably possible, and in any event within 24 hours of the service being completed, so that the issue can be assessed.
Where a complaint is justified and directly relates to the quality of the cleaning, the Company may, at its discretion, offer a revisit to re-clean the affected areas or provide an appropriate partial refund or credit. Any remedy will be proportionate to the nature and extent of the shortfall in service.
The Company will not be responsible for issues reported more than 24 hours after the service, or where the property has been further used, occupied or altered such that the original condition can no longer be reasonably assessed.
The Company will use reasonable care to avoid damage to the Client’s property. Liability for any proven damage caused by the negligence of the Company or its Cleaners will be limited to the repair or replacement value of the damaged item, taking into account its age and condition, or the amount recoverable under the Company’s insurance policy, whichever is lower.
The Company shall not be liable for:
Normal wear and tear, deterioration or pre-existing damage.
Damage arising from faulty or poorly maintained fixtures, fittings or appliances.
Loss or damage where the Client has failed to secure fragile, valuable or easily damaged items, or failed to provide adequate instructions for their handling.
Any indirect or consequential loss, such as loss of profit, loss of opportunity, loss of rent, or any similar damage or loss, whether foreseeable or not.
Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.
The Company endeavours to maintain appropriate insurance cover in respect of public liability and, where applicable, employer’s liability. The existence of insurance does not imply that every loss or damage will be covered. Any claim must be reported promptly, and the Client may be required to cooperate with the Company and its insurers in the investigation and handling of the claim.
The Company will comply with applicable UK regulations relating to waste handling and environmental protection within its service area. Standard cleaning services do not include the collection or disposal of large volumes of household, commercial or construction waste.
The Client is responsible for the lawful disposal of their own general waste, recycling, bulky items and hazardous materials. The Company will not remove or transport hazardous, chemical, clinical or other controlled waste, including but not limited to paint, solvents, asbestos, sharp objects, syringes, or contaminated materials.
Where the Company agrees to remove small amounts of non-hazardous waste produced as a direct result of the cleaning service, this will be done in accordance with local rules and reasonable environmental practices. Any additional charges for waste handling will be communicated to the Client in advance where possible.
The Company and its Cleaners will follow reasonable health and safety practices while working on the Client’s premises, including the use of personal protective equipment where appropriate. The Client agrees not to request any task that is unsafe or that falls outside normal cleaning activities, such as working at excessive heights, handling hazardous substances or moving overly heavy furniture or appliances without adequate equipment.
The Company reserves the right to withdraw its Cleaners from any situation where health or safety is at risk, without liability, and to charge the Client for any time spent on site up to that point.
Where the Client provides keys, access cards or codes for entry to the property, the Company will take reasonable steps to keep these secure and confidential. Keys may be labelled with a reference code only and not with the property address.
On request, keys will be returned to the Client or destroyed in a secure manner if services are discontinued. The Company’s liability for lost keys is limited to the reasonable cost of cutting replacement keys or changing locks, subject to evidence and the circumstances of the loss.
The Company will handle personal data provided by the Client in accordance with applicable UK data protection laws. Personal information will be used for the purposes of managing bookings, providing services, processing payments, handling enquiries and complying with legal obligations.
The Client has certain rights regarding their personal data, including the right to access, correct or, in some circumstances, request deletion of their information. Any such requests should be made through the Company’s usual contact channels.
The Company shall not be in breach of these Terms and Conditions nor liable for delay or failure in performing any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, transport disruption, power failures, accidents, pandemics, strikes, acts of terrorism, or changes in law or regulation.
The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, operational needs or service offerings. Updated terms will take effect when published or otherwise communicated to Clients and will apply to new bookings and, where reasonably appropriate, to ongoing or recurring services following notice to the Client.
These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
These Terms and Conditions, together with any booking confirmation or service-specific terms agreed in writing, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, or, if such modification is not possible, deleted, without affecting the validity and enforceability of the remaining provisions.
All notices and communications in connection with these Terms and Conditions should be made through the Company’s standard contact channels as indicated on its service information. The Client is responsible for ensuring that their contact details are up to date so that booking confirmations, notices and other important information can be delivered correctly.
By proceeding with a booking or using the Services, the Client confirms that they have read, understood and agree to these Terms and Conditions.
Cleaning your home or office can be incredibly simple, as long as you hire the right cleaners Camden.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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